Welcome to our customer FAQ page, where we’ve compiled the most frequently asked questions from our clients. As wedding photographers, we understand that planning a wedding can be an overwhelming experience, and we want to make sure that you have all the information you need to make an informed decision about hiring us as your photographer.
INFO ABOUT ADDITIONAL OPTIONS
• PRIORITY DELIVERY
Don't feel like waiting for 60 business days for your photos? Check the availability of this option before booking a package. Enjoy your photos within 10 business days.
• SNEAK PEEK
It’s a great option for those who are eager to see the photos as soon as possible where you’ll get quick pick and edit of 25 photos in just 5 days after the wedding. Just the right thing to show around.
• WHAT DOES THE SLIDESHOW LOOK LIKE?
Best to check at this link. Password is: flick
In a nutshell, all retouched photos paired with some great music – ideal way to look back at your special day.
• WHAT DOES THE GUESTBOOK LOOK LIKE?
It’s an empty book with personalized covers (your names and etc.). Your guests will be able to fill it with their wishes and photos from photobooth. We’ll ensure all needed material like markers and glue are there.
INFO ABOUT BOOKINGS
• CAN WE ARRANGE MEETING?
Of course. We’ll be glad to meet you. If you are not close to Rijeka we can always talk via Zoom. Either way, we can answer all your questions and address uncertainties there.
• DO WE NEED TO PAY THE DEPOSIT?
Yes, to book a date, a signed contract and a deposit of 20% are required. Deposit serves as reservation of certain date and it is not refundable.
• WHAT IF WE NEED TO POSTPONE OUR WEDDING?
Don’t worry, we had such cases. If that happens, given deposit will just be transferred for another date. If we’re not available we’ll recommend our colleague. In any case deposit can’t be refunded.
ALL YOU NEED TO KNOW ABOUT WEDDING BOOKS
• WHAT IS “PREMIUM” WEDDING BOOK?
We prefer premium books since photos there are developed by chemical photographic process which ensures better reproduction of details, more natural look, better colours and contrast. Also, binding is better since you don’t lose any surface in the middle. In this type of lay flat binding open spread appears like one flat surface.
• WHAT IS “CLASSIC” WEDDING BOOK?
Classic wedding book has photos made by digital printing technique and classic binding with hard covers. That is why it will be cheaper what makes it perfect for additional books you want for your parents, friends…
• WHICH PHOTOS WILL BE IN TO THE WEDDING BOOK?
We’ll design the layout of the book by picking about 100 best photos from your retouched folder (depending of page number and format). You’ll get the design to verify it and, if you want, to make some changes (up to 10% of photos in the book). That design is included in price of package.
• CAN WE CHOOSE COVER DESIGN?
Yes, of course. There are infinite number of combinations. We have couple favourites which we can suggest to make it easier for you. We’ll send you all info before ordering.
• WHAT IF WE WANT TO CHOOSE ALL PHOTOS FOR WEDDING BOOK (OR MORE THAN 10%)?
No problem. Let us know. We’ll create new layout together according to your instructions. That design is not covered in package. Please ask for price.
• ANYTHING ELSE WE SHOULD KNOW?
Just few more details. Premium Wedding Book comes in bespoke, handmade box. Deadline for domestic delivery of the wedding book is 20 business days after the design has been approved. International delivery varies considerably so we can’t guarantee delivery time. Expenses of the international delivery or customs may not be covered by package.
DELIVERY INFO
• WHAT IS THE DEADLINE FOR OUR PHOTOS?
We’ll send you link with your photos in maximum of 60 business days (weekends and holidays not counted). If by any case we predict longer period we’ll let you know before booking a date.